Our success - Case study - 90% automation driving faster service invoicing

Success stories

90% automation driving faster service invoicing

What was once a complex, manual and fragmented process is now fast, transparent, and scalable – powered by intelligent automation.

The challenge

Vendors struggled. Teams were overloaded.

Which led to:

Delayed payments
No invoice visibility

Endless follow-ups
Manual tracking

The solution: SEVA portal

A self-serve, always-on, validation-first service invoicing platform for vendors and customers.

Built-in checks for error-free submissions
Real-time invoice tracking

Anytime, anywhere access
Smart dashboards for every user

What changed:

Significant reduction in manual effort
Higher automation and accuracy
Transparent end-to-end workflows
Faster outcomes
Better experience → stronger trust

The impact

4,000+ vendors onboarded
24×7 real-time processing
80% reduction in vendor queries

90% on-time payments
One unified dashboard for all users

The takeaway

Automation isn’t just efficiency, it transforms experiences.

Aligned with our vision, SEVA Portal modernised legacy invoicing into a seamless, people-first system.

Recognition

Honoured at the SSF Global 13^th Annual Global Enterprise Services Excellence Awards 2024, for delivering business impact through effective digital transformation.